Forwarding Calls (Handheld)

You can forward calls from your Verizon Handheld to a personal number of your choice.
If you have forwarding enabled to your personal smartphone, you will need to setup a Voicemail Greeting on your personal device that is appropriate to KPA clients.
To do this, take the following steps.

FROM THE VERIZON HANDHELD

1. Dial *72. + (###) ###-#### using the phone number (including area code) where you want your calls to be forwarded to (e.g., *72-908-123-4567).

Press the Call button and wait for confirmation. You should hear a confirmation tone or message.

3. End your call.

FROM THE COMPUTER

1. Go to the Call Forwarding page in My Verizon.

Enter the phone number you want to forward calls to in the Forward Mobile Number to field.

Select your preferred option in the Options section:
Forward all calls
Forward calls when my line is busy or there is no answer

2. Click Set Up Call Forwarding.

Click Text me the code to send an Online Activation Code to your mobile phone.

3. Enter the numeric code sent to your mobile phone.

4. Click Confirm.